Graduate Case Studies :: malaysia :: Leonard


  • Country
  • Company
    Resmed Ltd
  • Job Sector
    Business, Accounting & Finance
  • Job Title
    Network Support Analyst

Leonard is a Network Support Analyst for Resmed Ltd in Kuala Lumpur, Malaysia. Below he talks about his career and how he accomplished his goals, and gives you advice on how to be successful in your future.

What typical tasks and activities does your current role involve?

Highest level of internal IT support available. Look after servers and business / manufacturing applications hosted on them (e.g. MSSQL, Oracle, Oracle Hyperion, Windows File Clusters, Networking equipment, HP Data Protector, MS Exchange, etc.). I am part of the team that looks after all of the servers, the computer network, and all of the computer workstations. We also build new servers / deploy new business applications. It′s challenging and somewhat scary at times, but you get to learn a lot about new technologies.

What skills, knowledge and experience contributed to you getting this job?

BSc Management Information Systems, Hons MSc Business Admin (IT) I don′t think the specific course matters, just as long as you have something vaguely related. 1 year as a web developer 2 years as consumer hardware support in Dell 2 years as a windows / backup support agent in HP.

What key advice would you give to current Malaysian students who would like to get similar work to yours?

Get a good degree, to prove that you can learn/document, and that you understand the relevant terms in use at your future workplace. Get some practical experience, even if it means doing it as a hobby at home. Note down what you have accomplished in the field, to show to your prospective employer. Keep a large network of contacts, as some of the best jobs may not be advertised publicly.

Do you have any other useful advice for other current students and graduates?

Learn what really interests you - this helps you slog through the years of study, and drives you to accomplish more. Keep in touch with the people you study with - most job/business opportunities come from people you know.