Telus International (formerly Lionbridge AI)

Company Overview

We are a leading digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

We use our customer experience process expertise as well as our highly-skilled, empathetic and engaged teams to provide exceptional, integrated customer experiences across the globe. By analyzing customer behavior and prioritizing customer needs using advanced analytics, we recommend the most appropriate service models - from traditional to digital - to meet changing market dynamics.

Design - Strategy & Innovation

We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.

Build - Next-Gen Tech & IT Services

We build digital solutions that deliver the best possible customer experiences. This includes modernizing or re-engineering CX systems to provide seamless, contextual, consistent and personalized experiences across all channels — digital or human. To do this, we build, test and deploy solutions that leverage the latest in CX tech from cloud, mobile, AI, automation, IoT, analytics and more.