Sutherland Global Services

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Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States. Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

What attributes do you look for when recruiting graduates?

*Excellent communication skills in English - fluent, distinct, confident with no errors *Passionate about solutioning or consulting *Background in outbound sales to US region/ Technical Voice Support (freshers too are welcome) *Willingness to learn in a fast-paced global MNC *Willingness to work in night shifts *Be a great brand ambassador role-modeling the values of Sutherland Global Services *Keen interest to grow with us and be a part of our successful journey

What key advice would you give to Indian students/graduates who would like to work for your company?

Start Here. Start Now. Come join a global multinational and nurture your talent with us!

Latest jobs

Associate Professional

Location: Mumbai, india

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Sutherland Global Services

Sutherland Global Services India
In Mumbai - Airoli, Malad, Thane
in Chennai
in Kochi & Hyderabad
Mumbai INDIA



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Associate Professional

Location:
(INDIA) and Bangalore
Job Reference:
10481
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
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Job Description:

Job Description & Qualifications

Sutherland is seeking strategic-thinking and dynamic people to join us as Software Developers. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Category: Software Development

Software Developers in this role get to:

  • Support the team: Work to resolve technical issues and to create and implement projects
  • Set the path to success: Work with product owners and business stakeholders to understand product requirements; translate requirements and vision into an executable timeline
  • Impact the bottom line: Drive efficiency across teams; support process improvements that develop, sustain, and support activities
  • Take the lead: Ensure successful transfer of complex domain knowledge to subject matter experts

Qualifications

Our most successful candidates will have:

  • Bachelor's degree in Technology or Computer Science
  • Group and revenue cycle management experience
  • Experience working with Unix, C, Java, swings, JavaScript, HTML, CSS, HL7, ANSI x12
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Ability to be strategic in developing solutions and process improvements
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Efficiency in finding strategies to streamline efforts and successfully complete tasks on time
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Associate Professional - Data Analytics

Location:
(INDIA) and Hyderabad
Job Reference:
10480
Functional Area/Experience:
Business, Accounting & Finance / 2 Years
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Job Description:

Job Description & Qualifications

Sutherland is seeking an analytical person to join us as an Associate Profession - Data Scientist to be responsible for Predictive modelling and provide insights from the data. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Data Scientists in this role get to:

  • Keep management updated: Relay vital information in the form of timely and accurate reports.
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Take the lead: Think critically and identify opportunities for improvement, then work with global SMEs to integrate efficiencies into daily activities.

Responsibilities:

  • Understand the business problem and the data
  • Data engineering and Data visualization
  • Performing descriptive, inferential analytics
  • Building statistical models and machine learning models following the standard approach
  • Implement Model testing and Validation after building the models
  • Document the followed approach and analytical findings
  • Participate in Analytics Solutions, Training events to impart industry knowledge
  • Support Product R&D initiative by providing Advanced Statistical Insights & Algorithms

Qualifications:

  • Min 2 years of real time experience in data analytics projects
  • Should have hands on experience in one of the tools: R, Python
  • Hands on experience in one of the tools: Tableau, Power BI, Qlik view
  • Exposure to one or more tools: SAS
  • Bachelor’s or Master’s degree from premier institutes preferably
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Delphi Developer

Location:
(INDIA) and Chennai
Job Reference:
10479
Functional Area/Experience:
Business, Accounting & Finance / 2 Years
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Job Description:

Job Description & Qualifications

Sutherland is seeking an attentive and analytical person to join us as a Assoc.Professional Delphi Developer. SmartLeap team is deploying multiple toolsets for Sutherland’s Software as a Service (Saas) clients. We need development resource who can develop & maintain tools.  The resource will also act as first point of support when it comes to identified issues. This is going to be an ongoing process & need developer with ability to connect and interact with client-side contacts.  If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Delphi Developer and Designation in this role get to:

  • Develop tools based on Delphi 
  • Perform application maintenance
  • Manage ticket inflow & respond: Within Service Level for Clients
  • Define test cases: According to functional specifications
  • Prepare test report and follow: Up on reported bug fixes
  • Prepare product releases: And implement proper control for each product release 
  • Expect to carry out development/design: Work for existing and new applications.

Qualifications

Our most successful candidates will have:

  • Developers should have an IT related qualification. This may be in software engineering, programming, computer science and information technology.
  • Bachelor’s degree or equivalent related professional experience
  • Experience in SDLC and various test methodologies would be added advantage
  • At least 2-3 years of experience in software development environment
  • Delphi Developer (Min 1 years’ experience in Delphi)
  • Experience in Visual Basic, JSP, ASP development work will be a value add
  • Able to work independently and as a team in a dynamic environment