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Specialist IT Application Management

Location: Chennai, india

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Dell

Chennai INDIA



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Specialist IT Application Management

Location:
(INDIA) and Bangalore
Job Reference:
9765
Functional Area/Experience:
IT / 1 Year
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Job Description:

Job Description & Qualifications

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Desk Specialist.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

BUSINESS OVERVIEW:

Dell Internal Service Desk is the 1st line of support for Employees and In this Job Role you get to learn about all the IT Applications and Infrastructure supported by Dell and Assisting End users to meet the day to day operational needs of Each Line of Business to achieve the Best for Dell Technologies and provide the best in Class IT Support.

ROLE OVERVIEW:

You will be providing first level IT support to all Internal Dell employee worldwide. Being the face of Dell IT handling all the IT issues with the below responsibilities

Responsibilities:

  • Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
  • Communicates primarily within functional teams to provide problem resolution updates
  • Strives to understand and leverages technical and incident communication structure
  • Utilizes internal resources and teammates to investigate technology and comprehend procedures
  • Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
  • Reviews and analyzes company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases
  • Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
  • Typically receives confirmation from more senior team members to move forward with complex system changes
  • May assist in problem recreation and root-cause analysis with senior staff
  • Adheres to standards, documented procedures, and technical improvements that are already established and implemented
  • Properly escalates more complex instances to more senior team members

Requirements:

You will be required to have the following:

  • Graduation a Must
  • Service Desk Experience
  • 1-4 years of relevant experience
  • Good Communication Skill
  • Good knowledge in MS office, Windows operating systems, hardware & Networking & COTS Application
  • Willing to work in 24*7 environment, Voice process & in shifts
  • ITIL V3 Foundation

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Job Family: Information-Technology

Job ID: R43901

Site Logo

Specialist IT Application Management

Location:
(INDIA) and Bangalore
Job Reference:
9764
Functional Area/Experience:
IT / 1 Year
Share:
Facebook Twitter
Job Description:

Job Description & Qualifications

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Desk Specialist.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

BUSINESS OVERVIEW:

Dell Internal Service Desk is the 1st line of support for Employees and In this Job Role you get to learn about all the IT Applications and Infrastructure supported by Dell and Assisting End users to meet the day to day operational needs of Each Line of Business to achieve the Best for Dell Technologies and provide the best in Class IT Support.

ROLE OVERVIEW:

You will be providing first level IT support to all Internal Dell employee worldwide. Being the face of Dell IT handling all the IT issues with the below responsibilities

Responsibilities:

  • Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
  • Communicates primarily within functional teams to provide problem resolution updates
  • Strives to understand and leverages technical and incident communication structure
  • Utilizes internal resources and teammates to investigate technology and comprehend procedures
  • Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
  • Reviews and analyzes company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases
  • Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
  • Typically receives confirmation from more senior team members to move forward with complex system changes
  • May assist in problem recreation and root-cause analysis with senior staff
  • Adheres to standards, documented procedures, and technical improvements that are already established and implemented
  • Properly escalates more complex instances to more senior team members

Requirements:

You will be required to have the following:

  • Graduation a must
  • Service Desk Experience
  • 1-4 years of relevant experience
  • Good Communication Skill
  • Good knowledge in MS office, Windows operating systems, hardware & Networking & COTS Application
  • Willing to work in 24*7 environment, Voice process & in shifts
  • ITIL V3 Foundation

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Job Family: Information-Technology

Job ID: R61589

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Technician, Technical Support

Location:
(INDIA) and Gurgaon
Job Reference:
9666
Functional Area/Experience:
IT / Fresh Graduate
Share:
Facebook Twitter
Job Description:

Job Description & Qualifications

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Associate, Client Tech Support on our Client Tech Support team in Gurgaon.

Dell's world-class customer service doesn’t end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help – by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Role Overview

  • Supports Dell’s products and services (via telephone, web or e-mail) to specified customer/partner segments and is responsible for ensuring a positive customer experience. Understands the administrative and operational requirements of the job.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
  • Has good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
  • Should have excellent communication skills – should be able to carry out effortless conversation in English, good convincing skills
  • Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.
  • Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs.
  • Responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
  • Should be compliant to and adhere to process design as per the management decision.
  • Cooperates and collaborates with colleagues, cross- functionally, to support the technical solution process.
  • Understands the administrative and operational requirements of the job.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Follows up with occasional ownership issues/outbound calls.

Requirements

  • Graduate Fresher to 4 years of relevant work experience required
  • Undergrad with 1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
  • Excellent spoken and written English
  • Ability to handle stressful situations.
  • Goal/Career oriented and self-motivated

Preferences

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Very Good Solutions Positioning Skills
  • Any relevant Certification/Qualification.

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Job ID: R92068