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For more than 26 years, Dell has empowered countries, communities and customers everywhere to use technology to realise their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

From an unconventional PC startup to a global technology leader; the common thread in Dell’s heritage is an unwavering commitment to the customer.

What attributes do you look for when recruiting graduates?

We look for:

  1. Communication skills
  2. Flexibility
  3. Adaptability
  4. Speed
  5. Way of presentation

What key advice would you give to Indian students/graduates who would like to work for your company?

We require you to prepare a well-structured and detailed resume. We want you to cross boundaries and show off everything you know to us.

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Technician, Technical Support

Location: Chennai, india

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Chennai INDIA



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Technician, Technical Support

Location:
(INDIA) and Gurgaon
Job Reference:
9666
Functional Area/Experience:
IT / Fresh Graduate
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Job Description:

Job Description & Qualifications

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Associate, Client Tech Support on our Client Tech Support team in Gurgaon.

Dell's world-class customer service doesn’t end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help – by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Role Overview

  • Supports Dell’s products and services (via telephone, web or e-mail) to specified customer/partner segments and is responsible for ensuring a positive customer experience. Understands the administrative and operational requirements of the job.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
  • Has good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
  • Should have excellent communication skills – should be able to carry out effortless conversation in English, good convincing skills
  • Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.
  • Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs.
  • Responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
  • Should be compliant to and adhere to process design as per the management decision.
  • Cooperates and collaborates with colleagues, cross- functionally, to support the technical solution process.
  • Understands the administrative and operational requirements of the job.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Follows up with occasional ownership issues/outbound calls.

Requirements

  • Graduate Fresher to 4 years of relevant work experience required
  • Undergrad with 1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
  • Excellent spoken and written English
  • Ability to handle stressful situations.
  • Goal/Career oriented and self-motivated

Preferences

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Very Good Solutions Positioning Skills
  • Any relevant Certification/Qualification.

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Job ID: R92068

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Inside Sales Rep-2

Location:
(INDIA) and Bangalore
Job Reference:
9665
Functional Area/Experience:
IT / Fresh Graduate
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Job Description:

Job Description & Qualifications

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  [Account Manager ] on our [Inside Sales Team team in [Bangalore].

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead

Role Overview
Sells products and services (via telephone, web or e-mail) to specified customer segments or partners and is responsible for ensuring a positive customer/partner experience. Sales overlay quota will be allocated based on aligned outside account executive

Key Responsibilities 
As well as building business with existing customers, the scope of the role will also include developing relationships with new clients. You will:

  • Achieve targets by selling Dell's range of solutions using outbound calling, consultative and influencing selling techniques to create results for Dell, our distributors and our customers
  • Maintain good business relationships with customers to conduct needs analysis, relay product information and provide technical specifications, quotations and tenders
  • Answer inbound emails and phone calls from internal and external customers
  • Work closely with outside sales representatives and distributors to acquire new opportunities

Essential Requirements

  • High school diploma or equivalent, or a Bachelor’s degree or equivalent
  • Good understanding of computer technology
  • Results-oriented team player
  • Strong communication, presentation and problem-solving skills

Desirable Requirements

  • Some experience selling ICT solutions
  • Language(s) plus high level of spoken and written English

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you relish building rapport with savvy customers and making sales happen, this is your opportunity to develop with Dell. Apply now!

Job ID: R52392

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Sr Analyst, Business Intelligence

Location:
(INDIA) and Bangalore
Job Reference:
9616
Functional Area/Experience:
IT / Fresh Graduate
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Job Description:

Job Description & Qualifications

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sr Analyst, Business Intelligence on our Business Support team in Bangalore.

We’re a global business – a multi-billion-dollar corporation. To stay strong and secure, it’s vital to have a robust audit and risk assessment of our financial and operational practices. That’s where our Internal Audit professionals come in. Preparing independent audit plans, conducting internal reviews and establishing audit criteria, they ensure full compliance with legislatively mandated initiatives including Sarbanes-Oxley. Auditing the activities of diverse departments, reporting the results to leadership and the Audit committee – and recommending controls if appropriate – this dedicated team makes sure that our organization is a fully compliant success.


Key Responsibilities

  • Formulate a detailed project plan

  • Establish project scope, objectives, specifications, and quality benchmarks.  Adopt the best framework for the project Communicate project parameters, policies, and processes Set expectations for all stakeholders Implement comprehensive project documentation

  • Execute the project plan and Monitor Success. Accountability, Communication and Time management Eye for details and Business Understanding.

Essential Requirements

  • Lead data projects. Technical skillsets – Data warehousing Concepts, Data Lakes, Advanced SQL
  • Project management Skills.
  • Should be Graduate and above.

Desirable Requirements

  • Accounting /Finance Concept understanding.

Company Description:
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. 

Why Work For Us:
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Business-Support

Job ID: R58992