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Etihad Airways began operations in 2003, and in 2014 carried 14.8 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 111 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas.

The airline has a fleet of 117 Airbus and Boeing aircraft, and more than 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777-X, 62 Airbus A350s and six Airbus A380s. Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Aer Lingus, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits. For more information, please visit: www.etihad.com

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Travel services Agent

Location: Abu Dhabi

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Etihad Airways

Voyager Building,
Chicago Avenue
Manchester
UK
ABU DHABI





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Travel services Agent

Location:
(ABU DHABI) and various
Job Reference:
9348
Functional Area/Experience:
/ 2 Years
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Job Description:

Job Description & Qualifications

Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service.

 

We are pleased to announce an incredibly exciting opportunity to join our Hala Travel Management Dept .As Travel Services Agent, You will be responsible to Collect and analyze information on clients travel requests to provide quotation in line with customers’ requirements and leveraging on Etihad’s most profitable domestic and international itineraries

          JOB RESPONSIBILITIES

 

  • Policies and procedures
    Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner

  • Day-to-day operations
    Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner

  • Safety, Quality and Environment
    Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

    SPECIFIC RESPONSIBILITIES

  • Collect fares and travel quotations information by liaising with external suppliers to ensure competitive and high quality travel solutions are offered to customers while preserving profit maximization
  • Liaise with travel partners (airlines and hotels), to ensure bookings and schedules are timely planned and managed in line with customers’ requirements
  • Collect and analyse customers’ travel requirements to ensure travel solutions are in line with needs
  • Review and make minor adjustments to predefined travel solutions to provide a high quality service to customers while leveraging on standard travel products
  • Answer inquiries on fares and travel quotations to provide high quality customer service and support achievement of sales targets
  • Develop basic travel solutions by leveraging on a wide range of third parties’ offers and travel proposals to provide customers with the most competitive proposals in line with requirements
  • Perform a wide range of booking and reservation services as requested by internal / external customers to provide competitive offers and high quality customer service
  • Support internal / external customers by providing information on travel solutions to ensure high quality customer service
  • Provide 24 / 7 availability to VIP guests to ensure premium guest service in line with company standards

    EDUCATION & EXPERIENCE

  • Minimum High School certification or anything above (i.e. vocational certificate / Bachelor Degree / Master degree)
  • Minimum of 3 years of relevant experience

 

          SKILLS

 

  • Communication Skills - Basic
  • Computer skills - Basic
  • English Language skills - Basic
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Administration Assistant

Location:
(ABU DHABI) and various
Job Reference:
9347
Functional Area/Experience:
/ 2 Years
Share:
Facebook Twitter
Job Description:

Job Description & Qualifications

Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service.

 

We are pleased to announce an incredibly exciting opportunity to join our Hala Travel Management Dept .As Administration Assistant, you will be responsible to enters basic data into office tools to ensure regular office tasks are completed on time and in a proper manner and Performs well-defined administrative duties of a routine nature under supervision.

           JOB RESPONSIBILITIES
 

  • Policies and procedures

 

  • Follow all relevant policies, processes and procedure so that work is carried out in a controlled and consistent manner.

 

  • Day-to-Day Operations

 

  • Follows detailed rules or instructions in order to complete defined and largely repetitive activities with priorities given and defined by the Supervisor.

 

  • Safety, Quality & Environment

 

  • Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment.

 

  • Thinking scope and complexity

 

  • Problems and situations are similar to previous ones and the right answer can usually be found by referring to a few similar and previous situations.

    SPECIFIC RESPONSIBILITIES
  • Receives, classifies, files and archives documents and information as per established procedure
  • Enters basic data into office tools to ensure regular office tasks are completed on time and in a proper manner
  • Executes basic computer work
  • Operates basic office machines such as copier and scanners
  • Performs general office support such as document deliveries, travel and meeting arrangements, office supplies requisition, etc.
  • Prepares routine reports and summaries
  • Works on more varied activities and uses a number of software applications

    EDUCATION & EXPERIENCE
  • 2 years in relevant work experience required.
  • High school

           SKILLS


  • Communication Skills - Basic
  • Computer skills - Basic
  • English Language skills - Basic