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Etihad Airways began operations in 2003, and in 2014 carried 14.8 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 111 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas.

The airline has a fleet of 117 Airbus and Boeing aircraft, and more than 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777-X, 62 Airbus A350s and six Airbus A380s. Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Aer Lingus, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits. For more information, please visit: www.etihad.com

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Manager Communications

Location: Abu Dhabi

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Etihad Airways

Voyager Building,
Chicago Avenue

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Manager Communications

(ABU DHABI) and various
Job Reference:
Functional Area/Experience:
Marketing, advertising and PR / 4 Years +
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Job Description:

Job Description & Qualifications

We are pleased to announce an incredibly exciting opportunity to join the Guest Service & Delivery function at a Managerial level, reporting directly to the VP of Guest Service & Delivery.

As GSD Communications Manager you will add immediate value by managing, directing and conducting a wide range of communication projects for Guest Service & Delivery, to ensure they are consistent with corporate strategy and key messages and delivered to relevant stakeholders on time and on budget.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

Job Responsibilities


  • Design and implement a clear and effective internal communications strategy for the GSD division and its partners

Policies and Procedures

  • Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner

Day-to-Day Operations

  • Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards

People Development

  • Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize subordinate performance

Safety, Quality & Environment

  • Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

Specific Responsibilities

  • Establish an internal communications strategy in conjunction with senior managers
  • Work closely with senior executives to ensure organisational initiatives and projects are successfully communicated to employees and stakeholders
  • Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly magazine or regular email bulletin. This includes working on the layout of content, press releases, speeches, bylined articles, scripts and corporate videos
  • Storyboard or translate ideas to the creative team of art directors and graphic designers as required
  • Use social media (Yammer) to communicate with staff internally
  • Deliver presentations at organisational events, draft messages or scripts from senior executives for presentation to employees in written or spoken form
  • Ensure internal communications messages are consistent across all mediums and for different departments of the organisation
  • Ensure internal communication messages are consistent with external communication messages
  • Respond to feedback from staff and adjust communications content accordingly
  • Handle the internal communication response to crisis situations which affect organisational perception and reputation
  • Advise senior executives of developments throughout the organisation, either face to face or through regular written communication
  • Prioritize initiatives to be proposed to senior management to ensure they are relevant for department improvement

Education & Experience

  • Minimum Diploma (2 years or more), Degree level education in a literary focused subject would be an advantage.
  • Minimum 4 years’ experience in Communications or a similar writing based role
  • Experience of writing for a variety of different audiences
  • General journalistic or marketing experience


  • Native English language ability, both spoken and written.
  • Meticulous editing, proofreading, research, layout and design skills are essential, to ensure all materials are high quality and accurate
  • Ability to write in both ad-hoc and structured form.
  • Must have the journalistic ability to source stories from employees
  • Must be a confident communicator, speaker and presenter capable of presenting concepts verbally
  • A wide degree of creativity and latitude to devise communication strategies
  • Strong knowledge and understanding of current trends in digital media/social media
  • Familiarity with information technology, especially digital and video means of communication, is essential
  • Must have strong leadership and collaborative skills
  • Self-motivated with a positive and professional approach to management

About Etihad Airways

Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates. Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality.

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Graduate Officer Training Programme - UAE National Only

(ABU DHABI) and various
Job Reference:
Functional Area/Experience:
/ Fresh Graduate
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Job Description:

Job Description & Qualifications

As the world’s fastest growing commercial airline, Etihad Aviation Group always offers significant opportunities for recently graduated UAE National talent the opportunity to pursue their professional and personal goals.  As an organization, we would like to invest in you by giving you the opportunity to be one of the elite students selected to join the Etihad Airways Graduate Officer Programme.

The Graduate Officers are placed in various departments across the organization and are trained and developed for 12-months to take on an Officer role within their respective departments.  Before they begin, the specific role and Job Description is agreed in collaboration with Business Leadership, HR Business Partners and UAE National Programmes.  During the development programme, the Graduate Officer’s Performance Manager in partnership with Business Leadership will take you through your learning journey by way of comprehensive and detailed Training Plan.  Graduate Officers will also complete technical / role specific training and/or certifications, IT skills, and soft / business skills to help them develop the necessary skills and capabilities to be successful in their future roles.  

Upon successful completion of the Graduate Officer programme, Graduate Officers will be offered Officer contracts in their respective departments.

Job Accountabilities

  • Complete all phases and components within agreed Training Plan as per timeline.
  • Complete all relevant milestones and training as outlined in the individual areas within the Training plan
  • Achieve target results in all classroom, online and certification training.
  • Successful completion of all work-based projects and tasks as assigned.
  • Adherence to all 1-1 monthly scheduled meetings to discuss feedback from the business and the UAE National Programmes’ team.
  • Ability to multi-task and manage responsibilities and training while working through Training Plan.
  • Ability to successfully manage relationships and work in teams to which they are assigned.
  • Adherence to punctuality, attendance, working hours and absence notification guidelines.
  • Achieve targeted results on all programme assessments and exams by the agreed deadline for each.
  • Demonstrate a positive ‘can do’ attitude to support personal and professional development at all times. 

Qualification & education

  • Holding Bachelor’s Degree with CGPA 3.0 and above
  • Excellent written and verbal English language
  • Maximum age 29 years old
  • Completed National Service (male)
  • Motivated to contribute to the progress of the UAE’s national airline

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

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Business Analyst, Technology & Innovation

(ABU DHABI) and various
Job Reference:
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
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Job Description:

Job Description & Qualifications

This role forms a major part of the Digital transformation and customer experience agenda across our Technology & Innovation business that will enhance our guest offering the most exciting best in class tools to our customers worldwide. 

This role forms the methodical investigation, analysis, review and documentation of all or part of a business in terms of business goals, objectives, functions and processes, the information used and the data on which the information is based. This drives the continued expansion of our analysis capability across all technical environments and is a key part of the wider strategy to driving analysis minded insights across the organisation.


What you will do?

  • Takes full responsibility for business analysis within a significant segment of an organisation where the advice given, and decisions made will have a measurable impact on the profitability or effectiveness of the organisation. 
  • Leads the selection of appropriate business analysis methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. 
  • Establishes the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, overseeing development and implementation of solutions, taking into account the implications of change on the organisation and all stakeholders. 
  • Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
  • Lead team members to craft clear user stories, design tests for prototypes and products, and continuously deliver product enhancements
  • Liaise with other teams within the unit to negotiate timelines, deliverables and dependencies
  • Drive forward and role-model best practice engineering processes and Agile behavior and ensuring teams members follow suit
  • Own and drive best practice in terms of automation such as continuous integration and deployment

Education & Experience

What you’ll need to know:
To be successful in this role you need to be a collaborative and agile thinker that challenges the norm and pushes technical boundaries. Ideally an established Business Analyst from a Data driven environment that can progress and support the longer term strategic vision.

Required capabilities:
Education and expertise

  • Bachelor’s degree in Computer Science, Engineering, Accounting or a related field. MBA would be an advantage
  • Ability to lead and coach teams across all delivery aspects.
  • Exceptional analytical and conceptual thinking skills. Competency in Microsoft applications including Word, Excel, and Outlook. Excellent Communication skills
  • Experience creating detailed reports and giving presentations.
  • Excellent communication skills.
  • Solid examples of working in both an Agile and Waterfall environment (SAFe certified would be beneficial)
  • Business modelling and Process analysis (user-flow diagrams, experience storyboards, site map architecture diagram)
  • Workshop facilitation
  • Requirement gathering and documenting


  • Knowledge of the airline/ aviation / travel industries would be preferred but not essential 
  • Solid track record in delivering solutions to impacted business areas in a consultative and user centric mindset.

Preferred Capabilities:

  • Real-time data streaming technologies
  • Product management
  • Workshop facilitation
  • Requirement gathering and documenting

Who you are:

  • Positive, collaborative, and solution oriented attitude 
  • Self-driven high performer
  • Ability to review, debug and provide feedback on development work completed by others
  • Strong process oriented approach to work and excellent attention to detail
  • Excellent written and verbal skills with people at all levels across the organization in English 
  • Solid verbal, written, presentation and interpersonal communication skills
  • Excellent written, verbal  and interpersonal skills, with people at all levels across the organization in English

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.