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At Unilever you are more than your job title, you are part of the world′s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann′s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry′s, The Dollar Shave Club and Dermalogica.

Work alongside brilliant and inspiring business leaders and colleagues. If you want to feel proud of what you do and make others proud too, join us. Get a glimpse into life at Unilever and discover how you can help make a better business, a better world and a better you.

 

 

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Customer Service and Logistics Manager Poland & Baltics

Location: Warsaw, Poland

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Unilever Poland

Warsaw POLAND



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Customer Service and Logistics Manager Poland & Baltics

Location:
(POLAND) and Warsaw
Job Reference:
9251
Functional Area/Experience:
FMCG / 3 Years
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Job Description:

Job Description & Qualifications

The role covers whole scope of Customer Service and Logistics and warehousing in Poland & Baltics.

The Customer Service (CS) department is responsible for the complete Order to Cash cycle and for the whole Customer market, which includes Modern Market, Proximity Channels and e-commerce.

CS works hand in hand with Customer Development (Sales) teams on maximizing Customer and UL value. Function includes both operations (i.e. stock allocation, overdues management, issues resolution) and Customer development (focused collaboration programs, value adding initiatives).

 

Warehousing and distribution (W&D) covers Poland and Baltics warehousing (3 main locations) and secondary distribution. As in CS W&D part is both operational (i.e. deliveries on time in full, peaks management) and strategic (3PL partnership development, joint Customer projects, new channels development). The role interfaces with Sourcing Unit’s (manufacturing sites) and Ultra Logistics HUB in Katowice (Virtual Factory, Primary Logistics, back office)

 

CS&L Manager is member of Poland&Baltics Supply Chain Leadership Team.

 

Key Responsibilities & Accountabilities

Customer Service and driving improvement:

Driving and executing the Supply Chain strategy,

Accountable for the overall SC performance to the customer,

Accountable for driving the business agenda from a SC perspective at the customer,

Accountable for driving and executing the Joint Business Plans from a SC perspective in close collaboration with CD Director,

Accountable for identifying and setting up improvement plans and execution of the strategy for relevant customer accounts,

To coordinate relations and plans with European CS community and industry bodies, industry peers, market situation, to analyze potential development trends,

Drives the (process) improvement projects as agreed,

Initiates and drives required actions in case of low score on KPI’s,

Drive SC KPI’s at the customer as agreed in the SLA’s,

Accountable for resolving issues raised by customers on logistical or customer service related topics,

Leads the process for new product introductions and delisting’s from al logistical point of view,

Accountability for CS Master Data accuracy and maintenance,

Driving Digital Agenda with focus on implementation of RPA (Robotic Process Automation) to eliminate transactional operations and release human potential/improve wellbeing,

Ensures that the decision about stock allocation and out of stocks is properly communicated to the customers and account team and escalated if needed,

Drive the Unilever carbon agenda at the customer.

 

Cost to serve:

Accountable for the order-to-cash process,

Manages the Cost-to-Serve for the customer. Benchmarking cost levels against market standards. Driving value creation initiatives,

Drives introduction and maintenance of the Logistics TTS and Efficient Operations model for customers.

 

 

Warehousing & Distribution:

Driving SHE and Quality agenda in W&D, ensuring we always put safety and quality first,

Tight co-operation with Global Security on all W&D aspects,

Driving carbon footprint reduction with end2end focus and contribution to plastics elimination,

Representing PLB W&D for CEE and EU W&D function,

Day to day warehousing and distribution operations,

3PL partnership, developing relations, joint learning and continuous improvement.

 

 

Business Partnering and support to business in case of issues:

Accountable for driving the joint SC agenda with CD: Direct sparring partner for the CD Director (And Key Account Managers).

Responsible for alignment with USCC/ European Customer Service Leadership Team regarding European SC KPI’s and process improvement programs.

Strong collaboration with CEE Logistics Lead to support the joint logistics agenda with the customer and the European Logistics Cost Agenda. 

Building great talents & teams:

Responsible for the development of the Learning Framework for PLB Customer Service and Logistics department.

Strategic influencer linking to many internal SC teams.

 

Skills:

Influencing skills,

Negotiation skills,

Communication skills,

Knowledge of SC and Customer Service processes,

Knowledge of ERP Systems,

Knowledge of MS Office,

Time management and priority setting skills,

Leadership and people development skills.

Competencies required: 

Growth mindset,

Customer and consumer focus,

Bias for Action,

Accountability and responsibility,

Building great talents and teams,

Analytic ability.

 

Further requirements:

Master degree,

3 years of relevant experience,

Experience leading a team,

Knowledge and experience in Supply Chain,

Knowledge of retail customers in Poland,

Passion for change,

Works well under pressure in a dynamic environment,

Real team player,

Able to build and maintain relationships on all levels in the organization & with the customer,

Fluent English and Polish. 

Our Offer:

A career at Unilever is one that you can drive yourself, with development opportunities, benefits and a working culture that embraces diversity,

Working with the brands that drive our sustainable business growth,

Working in an international environment in which people work together with energy, creativity and passion and where you can make a serious impact on our global business.

Good opportunities to pursue your professional and personal goals and develop yourself on national and international level,

Strongly supportive training,

Attractive benefits package including: medical care, retirement package, life insurance, sport package, Unilever shop, 

Magnum Mondays.

 

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Risk & Compliance Junior Manager

Location:
(POLAND) and Warsaw
Job Reference:
9250
Functional Area/Experience:
FMCG / 4 Years +
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Job Description:

Job Description & Qualifications

We are currently recruiting a Risk & Compliance Jr Manager, covering Poland&Baltics and Czech&Slovakia regions. The role is based in the Head Office in Warsaw and reporting to the Finance Controller.

 

 

Job Description:

Pro-actively mobilise the risk management agenda, ensuring high quality risk assessments are conducted & risks are appropriately managed,

Oversee adherence to Global Financial Controls Framework,

Perform Financial Controls Assessment and liaise with external auditors,

Ensure the Control Health Indicators are managed and improving in line with the targets,

Engage with non-Finance teams to drive focus on operational controls,

Understand root causes of issues & poor performance, identify where controls are not operating and drive remediation through relevant business leaders,

Act as Business Information Security Officer,

Business Continuity and Disaster Plans,

Ensure compliance with Global and Local Policies,

Leading Local control projects & Internal Audit.

 

 

Requirements:

Master’s degree,

Broad experience in Finance functions and good understanding of finance and business processes,

Min 3 years of experience in internal audit,

Fluent in English - written and verbal communication,

Ambitious and pro-active attitude with hands on approach,

Dedicated and enthusiastic team player.

 

 

Relevant Skills & Competencies:

Ability to understand complex processes,

Communication skills (written and spoken,)

Influencing others,

Goal Oriented,

Enterprising behaviour.

 

 

We offer:

Learning environment and personal development,

A friendly atmosphere and a positive work culture at Unilever (possible of agile working),

Work on the contract of employment,

Work in a modern office in the center of Warsaw,

Attractive benefits package including: medical care, retirement package, life insurance, sport package, Unilever shop,

Magnum Mondays.

 

 

 

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Category Marketing Manager, Beauty

Location:
(POLAND) and Warsaw
Job Reference:
9249
Functional Area/Experience:
FMCG / 2 Years
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Job Description:

Job Description & Qualifications

Transform & develop our business:

Strategize and plan our long-term marketing efforts on local markets.

Lead the thinking process of Business Plans to ensure development of innovative, solid and consumer driven business plans that will generate profitable growth. Develop yearly Category and Brand plans (and P&L’s) in full synergy with the long term plan.

Developing portfolio according to specific consumer's, shopper's and hyper-channel's needs.

Adaptation, amplification, efficient and effective execution of all marketing projects in accordance with brand strategies and business plan activities.

Localize, launch and track campaigns across digital, social for both consumers and customers; prepare materials for post analyses;

Content strategy and execution: create and execute content strategy, manage agencies on localization & translations, increase follower base, manage positive WOM & influencers activation, provide social sentiment analysis; 

Ensure that we understand the value of all of our marketing channels - on both for acquisition and engagement. 

 

 

Collaborate with the entire ECO-SYSTEM

 

Assuring smooth collaboration with all internal stakeholders. Assure seamless communication between the Marketing Department and other departments, as well as the regional teams. Act as a liaison with BU and Global multi-functional partners for initiative management and strategic alignments - being the owner of the brand on the local front.

 

 

Act like the OWNER

 

Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 

Manage the brand budget/P&L driving business priorities and aligning it with the big bets.

Suggest allocation and relocation of brand marketing budget within the category / market.

Provide inputs for S&OP; responsible for forecast accuracy on specific brand level (included in KPI's).

Monitor day-to-day results for all marketing campaigns and implement  necessary changes to campaigns in order to achieve the targets set.

Provide clear, executive-level reporting on a regular basis to provide clarity into the performance of online campaigns for the rest of the company and its leadership.

Prepare presentations of the activity plans and trade presentations for the sales meetings.

 

Inspire and develop self and others

 

Inspire people to deliver our mission and vision, demonstrate passion for the business and give people a reason to believe anything is possible. 

Lead Country Category Team work: own & lead respective projects, puts forwards issues, share updates with the team, give and receive feedback.

Manage and grow the Team.

Ensuring positive spirit for the brand, team in the organization

 

 

Marketing capabilities: deep knowledge of content, campaigns development, acquisition channels and / or CRM. 4-5 year experience in marketing, with at least 1,5-2 year of the independent experience in the similar role.

Strong, proven leadership skills with a track record of success. Team management experience.

Analytical mindset: you approach problems from an inquisitive and scientific perspective and are always looking for data to help make decisions, but you know how to balance quantitative and qualitative insights.

Growth hacking: you know how to meticulously unpack the key levers for growing a business through keen analysis and scientific experimentation, and love experimenting new stuff.

Project Management: ability to project-manage and multitask at scale, working with cross functional groups and external third parties as required, with demonstrated leadership of leading initiatives and projects at your organization.

Customer Obsessed: a passion for consumer experiences, with ability to use research and data to drive actionable insights and improve the customer experience.

Great communication and interpersonal skills: to work effectively across multiple functions in an ambiguous, fast-changing environment.

Hands-on experience in digital – new models of marketing.

 

We offer You:

 

Learning environment and personal development.

A friendly atmosphere and a positive work culture at Unilever (possible of agile working).

Work in a modern office in the centre of Warsaw.

Attractive benefits package including: medical care, retirement package, life insurance, sport package, Unilever shop.

We grow and you will have a chance to grow with us on a variety of levels: personally, professionally, financially.

You will be able to truly influence the Poland and Baltics markets to best serve consumers. Not only because we are building something big, but also because we decide and act fast. Hands-on participation in multiple innovative campaigns will you give the opportunity to constantly expand your knowledge and experience in the most novel ways of doing digital, performance-based marketing.