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Building a career with Manulife…


We are a diverse global company, where you’ll get the chance to focus on your field of interest, or try new things.  The opportunities are endless in the areas of Banking, Wealth Management and Asset Management.
 
At Manulife, employees take pride in their work – and just as importantly, they are rewarded for superior performance. 
 
At Manulife, you will feel good about being part of our Company.  We honour our social commitment by giving something back to the communities where we do business.  We actively help to build stronger neighbourhoods, promote health and wellness, and enhance environmental sustainability – and encourage our employees to do the same.
So, don’t just shop for a job, build a career with a strong, reliable, trustworthy and forward-thinking company: Manulife.
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.

For information on careers in the US at John Hancock please visit www.johnhancock.com/careers, for information on US student programs visit www.johnhancock.com/oncampus.

 

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Senior Variable Annuity Hedge Operations and Reporting Analyst

Location: Toronto, canada

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Manulife

200 Berkeley Street
Boston
Massachusetts
Toronto CANADA

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Senior Variable Annuity Hedge Operations and Reporting Analyst

Location:
(CANADA) and Toronto
Job Reference:
10102
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
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Job Description:

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

In this role you will report to the Director, Variable Annuity Hedge (VAH) Operations, Global Derivative Services.     The Senior Analyst supports the ongoing operational and reporting requirements of the VAH Ops Team and Derivatives Middle Office, which in turn supports the Global Variable Annuity Hedging program and other general funds hedging at Manulife. 

Operational Responsibilities

  • Validation of trading parameters on daily basis, ensuring that the liabilities sensitivities are correct and that the intraday risk monitoring system is operating properly.
  • Monitoring of the liability generating system and all end-of-day processes, which are inputs to the intraday risk monitoring system and all subsequent liability reporting.
  • Understanding and providing insight into the flow of data through the VAH databases and file servers.
  • Making parametric changes on a regular or ad hoc basis as directed by Business Units.

Reporting Responsibilities

  • Run the daily Performance Attribution reports for the dynamic hedging program, which decompose the asset and liability gain and loss movements into discreet buckets.
  • Be able to recognize issues and understand causes, with an ability to resolve issues in a timely manner and establish short term and long-term solutions.
  • Produce other daily and weekly reports, utilizing Excel templates.
  • Produce ad hoc reports for business units, using knowledge of the VAH data warehouse and understanding of the VAH dynamic hedging program.
  • Perform quarterly reporting, utilizing the asset reporting system, Findur.
  • Develop and perform user acceptance testing on new versions and upgrades to existing reporting infrastructure.
  • Assist on developing new report features/ enhancements and analytics as needed.
  • Monitor and provide solutions to reduce reporting errors through automation and control processes.
  • Run and report on quarterly hedge effectiveness assessments.

General Responsibilities

  • Synthesizing knowledge of the liability, asset and data systems used by VAH to provide insight, analysis and novel reports of VAH performance.
  • Discuss the drivers affecting report results in a weekly meeting with Global Risk.
  • Liaise with Global VA Hedging, Equity Risk Oversight, and VAH Front Office on projects which require multi-party input.
  • Support Middle Office functions of model valuation, pricing, and hedge effectiveness assessment. 
  • Contribute within a team environment to improving the operations, accuracy, timeliness and usefulness of the reports.

Knowledge/Skills/Competencies/Education

  • Relevant undergraduate or graduate degree - Business Administration, Finance, Economics.
  • Working knowledge of derivative valuation concepts for vanilla instruments such as swaps, futures, forwards, options, etc. is an asset.
  • Deep understanding of a broad range of securities classes and financial concepts.
  • Demonstrated capacity to effectively manage multiple priorities, ability to adapt to a changing environment and manage tight deadlines.
  • Excellent analytical skills and the ability to think through problems, assess a variety of factors, realize implications of actions, and recommend solutions, with a keen attention to detail and accuracy.
  • Ability to use judgment and assess reasonability of analysis and results.
  • Solid working knowledge of MS Office, especially Excel (VBA an asset), as well as database design and system query language.
  • Good interpersonal and organizational skills and a degree of professionalism combined with the ability to readily adapt to rapidly changing investment business and technology environments
  • Aptitude for mathematics and logic, to be utilized in financial modelling and process design.
  • Curiosity and a desire to learn.
  • CFA and/or FRM /PRM an asset. 
  • Experience with Findur derivative system an asset.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife 

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Job ID: 0387068

Job Category: Finance Group

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Legal Assistant

Location:
(CANADA) and Toronto
Job Reference:
10101
Functional Area/Experience:
Business, Accounting & Finance / 2 Years
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Job Description:

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Canadian Division Litigation department is looking for a motivated, independent individual to join their team as a Legal Assistant in the Toronto office.  Reporting to the Litigation Manager, you will be responsible for providing administrative support to multiple practices in a team-based model, specializing in life and health insurance defence litigation.

Responsibilities:

  • Drafts and edits legal documents including civil court documentation
  • Compiles affidavit of documents, records and briefs
  • Composes and/or type correspondence and reports
  • Assists lawyer with schedules and deadlines during litigation process
  • Schedule meetings, make travel arrangements
  • Communicates with internal and external contacts
  • Maintains database of file information for tracking reporting purposes
  • General office administration duties including faxing, scanning, photocopying, filing, cerlox binding, downloading/uploading files, DVD/CD burning, mail distribution, courier services, and other administrative tasks
  • Assist with office administration, including general office administration, administrative support and backup support, office supplies
  • Assist with maintaining and managing invoice payments, expense payment and reporting 

Qualifications:

  • 2+ years of experience in civil litigation
  • Completion of legal assistant diploma
  • Solid understanding of civil litigation process
  • Excellent team player and ability to work independently on assigned tasks in a timely manner
  • Proven experience in a similar administrative role
  • Excellent communication skills, both oral and written
  • Strong client focus and commitment to quality service and product outcomes
  • Strong interpersonal and diplomacy skills
  • Excellent computer skills – Office 365, advanced knowledge of MS Word, Outlook, Adobe Acrobat DC, OneDrive, SharePoint, Aspera and other applications
  • General office skills and computer knowledge, filing with the ability to work as a team and in a fast-paced environment
  • Excellent organizational and priority-setting skills
  • Demonstrate excellent attention to detail and accuracy of work
  • Effectively communicates and demonstrates strong interpersonal skills
  • Demonstrates flexibility in adjusting to changes with a positive attitude
  • Demonstrates ability to take the initiative to learn and adapt in a fast-paced, changing environment
  • Demonstrates ability to work collaboratively in a fast-paced, results oriented, multiple team environment where confidentiality is essential
  • Demonstrates tact and professionalism and maintains complete confidentiality at all times with the ability to exercise discretion with highly sensitive information
  • Position requires a sense of urgency and strong commitment to service level outcome
  • Excellent ability to work efficiently and effectively under pressure to meet deadlines while remaining focused with attention to detail and accuracy

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife 

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Job ID: 0382758

Job Category: Legal & Compliance Group

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Business Insights & Analytics Specialist

Location:
(CANADA) and Kitchener
Job Reference:
10100
Functional Area/Experience:
Business, Accounting & Finance / 2 Years
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Job Description:

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

This is a unique position at Manulife and the financial industry where the incumbent will have access to insurance data with the mandate of presenting and analyzing the data to find new opportunities for the businesses. This role will appeal to individuals with a real passion for discovering insights and solving problems using data.

The Business Insights & Analytics Specialist has two major areas of responsibility:

  • Develops and generates insights for the Insurance Leadership and Sales teams.
  • Provide in-depth analysis of data used for strategy and sales initiatives.

The Business Insights & Analytics Specialists are critical roles within the insurance business. The successful candidate will provide insight and analysis specifically in support of product development, digital transformation, underwriting both the leadership teams and sales.

Understanding of respective business strategies is critical in order to produce relevant and important analysis and insights to support business goals and objectives.

Key Accountabilities:

  •  Development of data driven insights and analytics deliverables

  • Provide timely and accurate information, insights and reporting for the purposes of the business making strategic decisions, setting goals and for recognition purposes
  • Influence and inspire change through the delivery of insights in a simple and compelling manner
  • Develop ad hoc valuable solutions based on consulting with management, internal and external business partners.
  • Develop key metrics deliverables to sales leadership and sales teams to ensure tracking against goals and strategies
  • Conduct ongoing needs assessment interviews with customers to determine reporting requirements and test/validate all developed solutions. Look for opportunities to streamline and consolidate reporting efficiency.
  • Additional functions include building, executing and maintaining queries and spreadsheets.
  • Act as a central information resource and liaison for internal and external business partners for sales and MIS.
  • A “roll up your sleeves” attitude and willingness to perform tasks with a range of difficulty from routine tasks to preparing analysis for senior management
  • This role is required to participate in projects that support new data projects
  • Transfer knowledge to the other teams and departments through coaching/consulting.
  • Review requirements with the requestor to ensure a full understanding of the needs to build the solution in an accurate and timely manner. Negotiate delivery dates with Clients based on the complexity of the requirements.
  • Provide in-depth analysis of data used for strategy and initiatives
  • Trend analysis and prediction
  • Segmentation and personas
  • Correlations

Knowledge and Experience:

  • University degree in Business, Economics, or Mathematics is recommended
  • 2 years’ experience in the sales processes as it pertains to financial advisors
  • 2 years’ experience in Business Intelligence (BI)

Skills:

  • Exceptional query knowledge (Excel, Access, MS Office, SQL, etc.)
  • Superior analytical and statistical acumen
  • Experience working with Business Intelligence Tools (e.g. MS Power BI)
  • Knowledge of SPSS Modeler is an asset
  • Knowledge of Salesforce is required (Reports and Dashboards, DataLoader)
  • Confirmed excellence in communication– both verbal and written
  • Solid understanding of the upstream admin systems and downstream impacts to other areas

Competencies:

  • Strong teammate with a high commitment to quality work and service
  • Excellent customer service skills
  • Good negotiation skills
  • Highly motivated and driven, able to work with minimal supervision
  • Ability to work directly with senior management contacts within Manulife
  • Flexible and creative to solve customer needs and assignments as assigned.
  • Ability to develop positive internal business relationships and contacts
  • Always looking for ways to make continuous improvements
  • Excellent organizational skills

Key Problems/Challenges:

  • Adapt to new reporting, analytical and statistical processes and technologies
  • Multiple tasks with high volume and challenging priorities
  • Develop and design effective reporting and analytical findings based on ambiguous information and unclear requests
  • Provide exceptional service in all business relationships while maintaining integrity and accuracy

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife 

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Job ID: 0385971

Job Category: Business Operations Group