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Building a career with Manulife…

We are a diverse global company, where you’ll get the chance to focus on your field of interest, or try new things.  The opportunities are endless in the areas of Banking, Wealth Management and Asset Management.
At Manulife, employees take pride in their work – and just as importantly, they are rewarded for superior performance. 
At Manulife, you will feel good about being part of our Company.  We honour our social commitment by giving something back to the communities where we do business.  We actively help to build stronger neighbourhoods, promote health and wellness, and enhance environmental sustainability – and encourage our employees to do the same.
So, don’t just shop for a job, build a career with a strong, reliable, trustworthy and forward-thinking company: Manulife.
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.

For information on careers in the US at John Hancock please visit www.johnhancock.com/careers, for information on US student programs visit www.johnhancock.com/oncampus.


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Bilingual Policy Change Associate

Location: Toronto, canada

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200 Berkeley Street
Toronto CANADA

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Bilingual Policy Change Associate

(CANADA) and Montreal
Job Reference:
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
Job Description:

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Reporting to the Supervisor/Manager in Policy Owner Services, or Manager in Affinity Markets,  this position is primarily responsible for processing transactions that vary in level of complexity.

Key Accountabilities:

  • Reviewing and/or processing incoming transactions in a timely and accurate manner
  • Providing strong customer service by means of email, phone and written letters to internal and external clients.  Research, analyze and respond to requests received from internal and external customers.  This involves determining the best course of action to address the issue and accurately processing any necessary transaction(s).
  • Having extensive knowledge of Indvidual Insurance and/or Affinity Markets (includes products, systems and a basic understanding of all other areas of Policy Owner Services)
  • Working with teams across locations to achieve dynamic volumes and service standards
  • Contributing to enhanced departmental efficiency by identifying process improvements and enchancements
  • Demonstrating a positive approach to problem solving
  • Work closely with other areas and locations of POS to ensure policies and procedures are being followed. Keep up to date with all changes in procedures and documentation.
  • Participate in on-going training.  Provide assistance on other functions handled within the Department.  Be actively involved in the continuous improvement of all processes and procedures.
  • Identify and contribute to process improvement initiatives in order to determine ways of processing more efficiently and effectively.

Job Requirements:

  • College diploma or related business experience
  • Solid knowledge of Manulife’s Compliance and Privacy guidelines
  • Proficient knowledge of MS Office i.e. Word, Excel.
  • Able to work independently, with a minimum of direct supervision
  • Demonstrated decision making skills
  • Self starter with great initiative and attention to detail
  • Strong interpersonal and communication (written & verbal) skills
  • Works well in a fast paced environment
  • Responds to challenges and opportunities in a positive and productive manner
  • Good mathematical aptitude
  • Good organizational skills with the ability to multitask
  • Strong customer service skills
  • System, product and procedural knowledge
  • Resilient and adaptable to change
  • Strong team player with the ability to collaborate between departments and other locations
  • Bilingual (French/English)


  • Consistently meet or exceed productivity, quality and service standard objectives.
  • Manage workload within the environment of dynamic volumes and tight deadlines.
  • Multi-task and prioritize to maintain workload and to address urgent/rush cases.
  • Demonstrate flexibility and adaptability in a rapidly changing environment.
  • Maintain effective, courteous, prompt and professional communication (written or phone) with internal, external clients, sponsors, agents and brokers.
  • Demonstrate ownership and accountability of managing requests in a proactive rather than reactive manner.
  • Assist junior team members with their learning and experience.

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife 

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.