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Building a career with Manulife…


We are a diverse global company, where you’ll get the chance to focus on your field of interest, or try new things.  The opportunities are endless in the areas of Banking, Wealth Management and Asset Management.
 
At Manulife, employees take pride in their work – and just as importantly, they are rewarded for superior performance. 
 
At Manulife, you will feel good about being part of our Company.  We honour our social commitment by giving something back to the communities where we do business.  We actively help to build stronger neighbourhoods, promote health and wellness, and enhance environmental sustainability – and encourage our employees to do the same.
So, don’t just shop for a job, build a career with a strong, reliable, trustworthy and forward-thinking company: Manulife.
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.

For information on careers in the US at John Hancock please visit www.johnhancock.com/careers, for information on US student programs visit www.johnhancock.com/oncampus.

 

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Rehabilitation Specialist

Location: Toronto, canada

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Rehabilitation Specialist

Location:
(CANADA) and Kitchener
Job Reference:
10718
Functional Area/Experience:
Health and Life Sciences / 3 Years
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Job Description:

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Do you have the passion required to develop, and implement goal oriented rehabilitation plans for our Plan Members?

If you are the kind of person who enjoys helping others while working independently, has strong health sciences knowledge, and thrives in a fast-paced environment, this position could be ideal for you.

In the role of a Rehabilitation Specialist (South Western Ontario region), you will be responsible for helping our Plan Members return to work through individually designed return to work strategies, designed collaboratively by you, your professional colleagues, and vendors. 

On a typical day, you can expect to accomplish on-site visits to claimants and health care professionals, as well as co-ordination with vendors to ensure a smooth back to work transition. Your responsibilities include budget management and planning and implementation of return to work programs. You may also be responsible for mediation and negotiation with claim related stakeholders, who are often: plan members, plan sponsors, medical professionals and union and/or legal representatives. 

Special Conditions: 

  • This role is home-based
  • Valid driver's license and vehicle is required to travel to various locations

Responsibilities:

  • Developing, monitoring and implementing innovative and goal-oriented vocational rehabilitation strategies for claimants in receipt of disability benefits;
  • Contributing to the overall profitability of Group Disability by facilitating more timely return to work for claimants;
  • Work with Policyholders to develop creative return to work solutions
  • Budget management;
  • Provide effective communication to policy holders and members, and various medical professionals, often delivering complex and/or difficult messages;
  • Vendor Management: ensuring the most effective and efficient treatments are available to our claimants

Educational Qualifications:

  • Related University degree, preference will be given to those candidates with Health Sciences related education with a focus in Psychology, Counseling or Nursing.
  • Registered Rehabilitation Professional (RRP) and/or Canadian Certified Rehabilitation Counselor (CCRC) eligibility an asset
  • Completion of related Insurance Industry courses would be an asset

Professional Qualifications: 

  • Extensive functional and vocational rehabilitation experience (3-5 yrs) or several years active rehabilitation experience;
  • Sound knowledge of Rehabilitation Industry Standards, Disability Insurance and medical terminology, and Disability and Rehabilitation management best practices;
  • Excellent written and oral communication skills
  • Solid MS Office experience
  • Experience managing budgets in a professional setting;
  • Bilingualism in French & English an asset

Attributes:  

  • High degree of multi-tasking, and ability to prioritize as you will often be faced with conflicting demands with short turn- around times, and high caseloads
  • Excellent interpersonal and conflict management skills;
  • Ability to make difficult decisions which may have significant impact on claimants and our Business independently;
  • Proven problem solving skills;
  • Strength in working independently and in a cohesive team environment;
  • Accuracy and attention to detail;
  • Proven analytical, and organizational skills;
  • Demonstrated ability to think of creative solutions to rehabilitation problems;
  • Interest in helping others make gainful return to employment

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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Product Owner, Member Onboarding (Group Retirement)

Location:
(CANADA) and Kitchener
Job Reference:
10717
Functional Area/Experience:
Business, Accounting & Finance / 3 Years
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Job Description:

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Within GRS we are seeking a highly motivated Product Owner for the Member Onboarding squad who will work closely with internal teams and vendors to deliver a digital experience to our plan members. Member Onboarding mandate notably includes reinventing and continuously improving the idea of “enrolment kits” (digital and paper).

This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. You will be partnering closely with other squads (Enrolment, Data, Guidance & Advice) to evolve the plan member digital experience through simplified and intuitive design; putting the plan member’s needs first by providing the right tools and solutions to facilitate a positive digital experience. As part of the product team, you deeply understand our customers and are the bridge between business and technology to design experiences our customers will love. 

You are the product owner we are looking for if:

  • You are a tactical strategist
  • You are business savvy and have a love for technology
  • You feel empowered to make decisions, yet are collaborative in your approach
  • You are passionate and engaged
  • You are a change champion

Overall the Product Owner balances the customer needs, the business needs, while monitoring market trends and keeping a pulse on the competitive landscape.

In your quest to enhance and deliver new digital capabilities for our plan members, your collaborative nature will bring together internal and external players from IT, Marketing, Compliance and Finance (to name a few).  You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering.  As the Product Owner, you are responsible for the success of your squad.

What will you be as a Product Owner?

  • Own the product backlog and feature prioritization
  • Provide clarity on the what and why of customer / business needs
  • Drive the product strategy, planning, and delivery of key capabilities for features
  • Ensure progress against important milestones
  • Act as the voice of the customer in the definition of product; incorporate feedback from customer insights and research.
  • Work in collaboration with internal and external key stakeholders to ensure successful development and implementation of features.
  • Launch new digital experiences
  • Monitor the outcomes and experience of launched features and iterate where required
  • Enhance and manage existing digital et non-digital properties

Your background includes:

  • 3 to 5 years of relevant work experience
  • Understanding and/or past interaction with Plan Sponsors, Plan Administrators, Plan Members and/or the Advisor and Consultant communities.
  • Prior track record of delivering projects, working within innovative environments and across functional teams/business units
  • Effective communicator who can clearly articulate business needs between technical and non-technical resources
  • Strong relationship development and management skills
  • Strong analytical, troubleshooting and problem-solving skills.

Nice to have:

  • Experience in the group retirement industry
  • Product management or design experience
  • Understanding of agile / design thinking concept development and project management methodologies
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
  • Experience defining and tracking key digital performance indicators

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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Manager, Fraud Strategy & Analytics

Location:
(CANADA) and Waterloo
Job Reference:
10716
Functional Area/Experience:
Business, Accounting & Finance / 3 Years
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Job Description:

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Reporting to the Director, Fraud Management, the Manager of Fraud Strategy & Analytics is responsible for the development and management of fraud strategies and initiatives to prevent, detect and respond to organized crime activities targeting Manulife Bank and Trust, its staff and customers.

As the successful candidate, your overall responsibility is to assess and identify risk, evaluate and recommend management strategies using advanced data analytics to reduce fraud losses, and prevent/deter fraud incidents within our credit card portfolio.

What you will be doing day to day:

  • Lead the development and implementation of fraud rule strategies to drive incremental benefit from fraud systems/tools to mitigate payment/transactional fraud. Use quantitative analysis to monitor effectiveness, and refine strategies as needed.
  • Develop models and strategies to eliminated unnecessary client friction & improve the overall experience
  • Identify emerging fraud risks through data regression. Provide risk assessment and mitigation action plans to Management.
  • Represent Credit Risk and Fraud on transformative enterprise wide ‎strategic projects to drive forward the appropriate fraud management framework.
  • Accountable for financial loss performance and customer experience generated by Fraud strategies.
  • Provide direction and leadership for data mining and analytical assignments for ad-hoc Fraud projects as required.
  • Attend industry meetings to stay on top of fraud trends, industry standards and new technologies to enhance fraud process and influence the industry on new initiatives.
  • Use new and existing models that can help the team identify and deliver powerful insights resulting in fraud avoidance while improving client experience
  • Develop, model and build predictive analytics in large data sets
  • Perform pre and post implementation and benchmarking analysis for various related initiatives.
  • Champion a customer focused culture to deepen client relationships

What skills you’ll need:

  • 3-5 years analytical experience preferred including statistical analysis, ideally related to Fraud Analytics or Risk Management
  • Experience in credit card fraud risk, utilizing scoring and rules-based strategies, preferably in TSYS (CardGuard)
  • Experience coding and manipulating large amounts of data (Oracle, SQL, Teradata, R and/or Python)
  • Strong data profiling, cleaning & mining capabilities and work experience with complex visualization of data
  • Superior analytical and conceptual thinker with the ability to solve problems and make decisions based on quantitative analysis.
  • Demonstrate initiative and leadership; ability to work independently in managing strategy and juggling multiple priorities within a fast-paced work environment.
  • Strong written and verbal communication skills. Ability to explain and rationalize strategy analysis to both technical and non-technical team members.
  • Collaborate and exercise a high degree of influence on internal partners
  • Advanced proficiency with Microsoft Office, experience with Tableau an asset
  • Knowledge of fraud management solutions & systems an asset (e.g. PRM, Falcon and TSYS)
  • Ability to work and multi-task in a fast-paced environment
  • Excellent organizational, analytical and interpersonal skills
  • Comprehensive understanding and knowledge of risk control, systems- based fraud prevention, basic loss prevention policies/procedures, regulatory compliance and basic banking processes

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.