Associate Data Scientist

Job Description & Qualifications

Support the Data Science team in design and execution of analytics projects.

Work with data and technology experts to help execute analytics projects and deploy solutions.

Dimensions:

Support design and delivery of analytics projects through Celonis Process mining tool for Functions such as Finance, TAX, Real Estate, IT, etc.. in Shell

Company Description

The aim of the Shell Business Operations, Chennai is to provide the Group with operational excellence through highlighting and utilizing process improvements and functional efficiencies as well as by leveraging economies of scale. Currently, the Chennai centre provides a wide range of finance, accounting and business services to Shell operating companies across several business sectors globally.
Set up in September 2007, the Chennai centre has grown rapidly and now, in its fourth year of operations, it has crossed the 1600 staff mark. The centre is located in the  RMZ Millennia Business Park, where the Shell campus is a LEED Platinum building with world class infrastructure. The business is expected to grow further over the next two years and infrastructural additions to support this have been planned.
The main focus in Chennai is on Finance Operations which supports delivery of the global Finance functional plan. There is also a ‘Downstream India’ - Customer Services Team that handles lubricant depot ordering within the country. The Shell Business Operations (SBO Team) manages the centre facilities and supports business partners’ operations on site. There is a strong focus at SBO on safety & well being of staff and on its three core values: Compliance, Intervention & Respect.

Requirements

• Ability to search, extract, transform and load data from SAP HANA databases, and where needed, seek out relevant publicly available datasets to blend with internal data for specific projects
• Ability to create schemas, store procedures, views in HANA environment.
• Good functional knowledge of process such OTC, P2P, HM with clear understanding of SAP tables / Fields.
• Ability to program Alteryx, Spotfire, Sharepoint, PowerBI etc
• Advanced skills in design of easy-to-use reporting interfaces and interactive dashboards in Celonis and Spotfire
• Well-honed PowerPoint or LaTeX skills to capture powerful visualizations from Spotfire/Excel as snippets to communicate findings to senior executives
• Ability to understand, identify and execute opportunities in Functions process, especially in Finance Process.
• Preferable programming experience in R or Python

Customer Ops Specialist- Deal Management

Job Description & Qualifications

This role may focus on some or all of the accountabilities below, depending on operational requirements.  Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail.  These activities cover all Customer levels including Key Accounts and Platinum Customers.
 
Contract Management:

• Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
• Execute contract legal and fiscal requirements, working with local legal focals
• Follow-up directly with customers on missing contract documentation
• Ensure contracts are signed and stored in line with local country requirements
• Review contract performance as part of SCM process
• Own contract documentation archiving and termination of customer contracts
• Support preparing for tender bids

Pricing:

• Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)

 Trouble Shooting:

• Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution.  Work to uncover issue root cause of issues and implement sustainable fixes

• Act as resolution owner of Customer complaints.  Feedback outcomes to COS Order to Cash colleagues who will communicate with customers

 Master Data Set Up & Amend:

• Maintain Sales Hierarchy, contract registers and banding adherence

• Set up and amend Customer master data
• Act as Resolution Owner for Master Data Disputes.  Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorisations as applicable)
• Process manual vouchers received from Retailers during offline card transactions
• Product Lifecycle Data Management:  maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements 

 Data Integrity Management:

• Maintain master data integrity.  Review DQS reports, correct any data errors and track performance against SLA

Company Description

The aim of the Shell Business Operations, Chennai is to provide the Group with operational excellence through highlighting and utilizing process improvements and functional efficiencies as well as by leveraging economies of scale. Currently, the Chennai centre provides a wide range of finance, accounting and business services to Shell operating companies across several business sectors globally.
Set up in September 2007, the Chennai centre has grown rapidly and now, in its fourth year of operations, it has crossed the 1600 staff mark. The centre is located in the  RMZ Millennia Business Park, where the Shell campus is a LEED Platinum building with world class infrastructure. The business is expected to grow further over the next two years and infrastructural additions to support this have been planned.
The main focus in Chennai is on Finance Operations which supports delivery of the global Finance functional plan. There is also a ‘Downstream India’ - Customer Services Team that handles lubricant depot ordering within the country. The Shell Business Operations (SBO Team) manages the centre facilities and supports business partners’ operations on site. There is a strong focus at SBO on safety & well being of staff and on its three core values: Compliance, Intervention & Respect.

Requirements

• Bachelor degree preferred (Business related major) or equivalent experience
• Previous experience in Customer service or operations
• Experience in Microsoft Office; GSAP/ H3 experience preferred
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
• Understand Shell’s Play Book and customer value proposition
• Able to demonstrate a continuous improvement mind-set
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.

Competency Requirements for JGs

Competency     

Commercial & Economic Acumen: Skill

Value Chain Understanding: Knowledge

Managing Customer Experience: Skill

Contract Management: skill

Tax Analyst - Manage Direct Tax (Mandarin Speaking)

Job Description & Qualifications

Shell is a global group of energy and petrochemical companies, active across more than 80 countries, employing 90,000 people.
Shell Business Operations Sdn Bhd (503619-D), a LEED Platinum certified green facility in Cyberjaya, provides a wide range of professional services to support the efficient operation of the Shell Group. The Centre delivers world-class operational excellence to the business through shared operations and services that include Human Resource, Information Technology, Finance, Customer Services, Order to Delivery and Contracting & Procurement. The Centre is currently on a growth path and as part of this rapid growth, we are looking to recruit talented professionals to join us!

If you would like to be a part of an innovative energy leader that offers a rewarding career in a multi cultural environment, then apply to us today and be a part of this vibrant, world-class organisation.

Responsibilities:

• Quarterly calculation, recording and reporting of tax provisions, commentaries and effective tax rate reconciliation
• Annual preparation of draft returns and calculation of liabilities
• Payment estimate calculations and processing tax payments
• Develop professional working relationships with colleagues within the process and in the interface process across Finance Operations
• Operate Direct Tax process controls and report all control incidences
• Meet process metrics and implement necessary actions for countries in scope.
• Update work instructions as and when applicable and also at regular intervals as per Work Instructions policy guidelines
• Conduct variance analysis, reasonableness checks and reconciliations for standalone entities
• Configure Tax Data Request Template/Tax packs or Global Provisioning Tools and tax return tools
• Update local GAAP template, Tax Provisioning Tool master data or local tax calculation tool
• Collate information for enquiries from external auditors and authorities
• Support change management initiatives and contribute to successful go-live of tax migrations
• Identify and implement opportunities to continuously improve processes
• Comply to Shell Group records management & Information risk management procedures and manage the working papers and supporting documentation related to the tax returns
• Perform BLACKLINE analysis of tax accounts balances and clean up all tax accounts on regular frequency

Requirements:

• Recognized professional qualification and a member of a recognized accounting body or Bachelor Degree Major in Accounting & Finance with minimum 6 months -2 years relevant experience in Direct Tax
• Experience in Tax reporting, compliance
• Working Knowledge of SAP and MS Office
• Experience of working in a virtual environment is an added advantage
• Good communication, Stakeholder engagement & Analytical skills
• Can speak, write and read Mandarin (mandatory)