Standard Chartered Bank

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Standard Chartered is a leading international banking group committed to building a sustainable business over the long-term. We operate in some of the world’s most dynamic markets and have been for over 150 years. More than 90 per cent of our income and profits are derived from Africa, Asia and the Middle East.

Standard Chartered provide a wide-range of products and services for personal and business customers across 68 markets.

A Graduate Career with Standard Chartered

Standard Chartered

We understand. But you′re about to make one of the biggest decisions of your life. You′ll be taking the first step in your career journey. And even though it might be difficult to imagine, the decisions you make in the next five years will determine your next ten. So it′s important that you take the time to explore what′s right for you before you apply, because what you choose now matters.

Even if you aren′t sure what you want to be doing in ten years time, a foundation in banking can set you up for success. But first you need to understand if banking is right for you.

Explore You. And discover where banking can take your career.

Latest jobs

Human Resources Business Partner, Botswana - (1900023093)

Location: Kenya

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Standard Chartered Bank

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48 Westlands Road
Nairobi
Kenya
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Human Resources Business Partner, Botswana - (1900023093)

Location:
(BOTSWANA) and South East
Job Reference:
10446
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
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Job Description:

Job Description & Qualifications

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The role holder will partner with business / function leaders in Botswana to deliver the People Plan, aligned to the relevant global business / function People Plan and the Group People Strategy. 

Strategy

  • Provide strategic guidance and partnership to business leaders, enabling delivery of the Botswana People Plan in Botswana.
  • Provide local context and insights to the Global HR Business Partner for Botswana to facilitate local adoption of the global People Plan
  • Identify, prioritise and develop organisational capabilities and behaviours to build a workforce that is future-ready

Business 

  • Effectively partner with, challenge and influence business leaders to deliver the right outcomes on people-related decisions, focusing on key agenda items such as Diversity & Inclusion and Wellbeing
  • Be a disruptor, driving culture change and delivering global and/or local change initiatives in Botswana
  • Lead country People Forums for Botswana and drive projects and deliverables that relate to the Botswana’s People Plan
  • Collaborate with Global HRBPs to deliver an adaptable, right-sized, right-shored operating model focused on improving productivity in Botswana
  • Provide advice on country-specific implications of OD activity and conduct reviews on key OD aspects to optimise the shape of the workforce

Processes 

  • Identify areas for improvement in HR processes, providing feedback and escalating issues where appropriate to relevant COEs to enhance client experience and improve productivity within HR

People and Talent 

  • Develop and deploy an effective talent strategy to ensure high-quality succession pipelines exist for critical roles within Botswana
  • Play an active role in key talent decisions, including senior hiring
  • Collaborate with colleagues within HR, including Global HRBPs, to facilitate internal movement of key talent

Risk Management 

  • Understand and help manage the people-related risk profile of Botswana, including operational and reputational risk, to Group Standards
  • Provide oversight of complex employee relations issues involving senior people, significant litigation, and high profile or broad business issues

Governance

  • Embed the Group’s values and code of conduct, as it relates to the role remit, to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations form part of the culture within Botswana

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the country to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

  • Business Leaders in Botswana
  • HR CoE Teams
  • HRBAs
  • ER Specialists
  • HR Delivery Specialists
  • Global HRBPs

External

  • Regulators
  • Government agencies (Federation of Unions, Ministry of Manpower/Labour)

Other Responsibilities

  • Embed Here for good and the Group’s brand and values within the role’s remit
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

  • Human Resources Business Partnering experience is essential.
  • Knowledge of the local Botswana market (practices & regulatory environment) is essential.
  • Financial Services or Large International Corporate experience is preferred.
  • Retail Banking exposure will be ideal.
  • Human Resources related certification/qualification or membership will be advantageous.
  • Languages: English

Apply now to join the Bank for those with big career ambitions. 

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Analyst, Client Experience - Retail Banking - (1900023330)

Location:
(NIGERIA) and Lagos
Job Reference:
10444
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
Share:
Job Description:

Job Description & Qualifications

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Ensure adherence to the Group Retail Banking Complaints Handling Procedures and Country Complaints DOI.
  • Ensuring timely processing of complaints logged in CEMS and client feedback forms, by calling clients, escalating to relevant department/individual/branch and contacting the client with a satisfactory resolution in a timely manner to deliver on CRU and Retail Banking turnaround time.
  • Ensuring that all complaints logged in CEMS are properly logged and follow the required work flow.
  • Contacting the client to confirm accuracy of complaint logged in CEMS as well as completeness of client information provided.
  • Ensuring timely data entry on updates of actions taken to resolve the complaint in CEMS.
  • Contacting the client to advice on resolution of complaint /feedback, ensuring that the client is satisfied.
  • Ensure to escalate High priority issues within 24hrs
  • Reviewing operational processes with the CRU team to identify opportunities to fix root causes, streamline and improve services and minimise turnaround time.
  • Identifying areas of weakness in service quality standards and recommending suitable options to improve the quality of service.
  • Participating in service improvement initiatives and activities.
  • Ensure timely handling of mails sent to the Feedback mailbox
  • Ensure maintenance of a healthy business environment through strict compliance with AML/CDD  standards as defined by the Group and Local Regulatory Authorities. Participate in and/or support the bank’s effort in combating money laundering activities.
  • Participating in team review meetings and activities.

Our Ideal Candidate

  • University graduate, excellent communication, analytical and computer skills/computer literacy
  • Highly client focused with high level of interpersonal and communication skills – listening, negotiating and training
  • Quality focused proactive leader able to effectively communicate ideas to colleagues at all levels
  • Knowledge of business processing, management information systems and company technology.
  • Fair knowledge of core banking products, markets and main competitors.
  • Logical with an accurate eye for detail
  • Proactive, flexible and a resilient team player
  • Practical working knowledge of company, industry and banking guidelines and regulations

Apply now to join the Bank for those with big career ambitions.