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Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012 and most recently in 2015, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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Airport Services Agent

Location: Doha, Qatar

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Qatar Airways

Doha QATAR





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Airport Services Agent

Location:
(OMAN) and Sohar
Job Reference:
3884
Functional Area/Experience:
/ 1 Year
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Job Description:

Job Description & Qualifications

In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Accountabilty:

Delivering the highest level of Customer Service at all customer touch points

Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.

Supervising service partners’ activities for the smooth acceptance of passengers.

Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.

Checking entry requirements (visas, residence permits) are met

Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround

Handling of company mail

Performing pre- and post-flight administration duties

Handling baggage claims

Ensuring compliance with QR Safety and Security requirements.

On Time Performance

Qualifications:

You will have a minimum High School education or equivalent. To be successful in this role you will require a minimum of 1 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Althea would be desirable.

Must be willing to work shifts including weekends and night shifts.

Fluency in English and Arabic (Oral and written) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.

Must be a Omani or GCC national.

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Reservations & Ticketing Agent

Location:
(OMAN) and various
Job Reference:
3883
Functional Area/Experience:
/ Fresh Graduate
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Job Description:

Job Description & Qualifications

As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets

Accountabilities:

Makes and confirms reservations for passenger

Arranges reservations and routing using timetable, airlines manuals, reference guides, and tariff book.

Perform a proper flight firming check to maximize flight utilization and reduce No shows

Assist mishandled passenger such as NOREC/DNB to reduce passengers complaints

Types requested flight number on keyboard of on-online computer reservation system and scans screen to determine space availability

Issue tickets and PTAs quoting correct fare on to reduce passenger complaints

Advise of changes in flight plan or to cancel or confirm reservation

Maintain inventory of available passenger space on flights

Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights

Control cash flow to ensure that the sales report is closed on time

Initiate and promote QR Product  to generate the revenue

Record and process reservations made by phone/ fax/ e-mail

Prepare and execute actions plans, which increase reservation sales and associated business

Develop and maintain a regular pattern of sales calls

And any other task that be assigned from time to time.

About You:You will need a High School Qualification  combined with a minimum of two years of job-related experience.  You will need a detailed knowledge of a Computerised Reservation System, such as Amadeus. A sound understanding of world geography is required along with fluency in English (written and oral).