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Some careers open more doors than others.

If you′re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in Canada. The HSBC Group serves customers worldwide from over 6,200 offices in 74 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. With assets of US$2,754bn at 30 June 2014, HSBC is one of the world’s largest banking and financial services organizations.

At HSBC, we believe delivering exceptional services to clients starts with hiring and motivating exceptional people. We make a point of rewarding performance, supporting professional development and providing options for employees to increase their work/life effectiveness.

We also recognize that every new employee brings a unique set of experiences, skills and perspectives to the table. Our career development programs can help you lay a solid foundation for advancement, whether you’re a seasoned professional or a recent graduate.

Make HSBC your next, best career move and enjoy:
- Investment in your career development
- Support for your opinions, ideas and job performance
- Rewards for exceptional performance
- Equity in the workplace and on the career ladder
- Diversity, as part of a team with a wide range of experiences and education
- Balance between career and personal life

You′ll achieve more when you join HSBC.
www.hsbc.ca/careers

Latest jobs

Personal Banker

Location: Toronto, canada

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HSBC Bank Canada

Toronto CANADA

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Personal Banker

Location:
(CANADA) and various
Job Reference:
5969
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
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Job Description:

Job Description & Qualifications

A day in the life of a Personal Banker include the following:

  • More than a Customer Service Representative or Teller, At HSBC the Personal Banker provides superior customer service, sales, operational administration, and risk controls to meet customer needs across multiple distribution channels. 
  • Perform a variety of sales and service activities to retail, mass affluent, high net worth and business banking customers, either face to face or through an alternate channel.
  • Put emphasis on counter services, risk operation and control.
  • Recognize opportunities by making referrals for client conversion, acquisition of new account relationships and or cross and up-sell of HSBC products and services that cross multiple distribution channels.
  • Responsible for ensuring the accurate and timely processing of all activities.
  • Ensure compliance, security and fraud, operational and system controls in accordance with HSBC regulatory standards and government regulations.
  • Provide operational support as required.
  • Identify and understand basic customer needs in order to exceed customer expectations to complete transactions with speed, efficiency and certainty.
  • Act as first level escalation for handling customer inquiries.
  • Maintain superior and courteous service to promote products and expand customer relationships.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Contribute to team-based approach in managing customer needs.
  • Actively participate and assist with all Bank promotional programs, sales and direct marketing initiatives.
  • Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.
  • Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

 

Qualifications 

Knowledge & Experience / Qualifications

  • The key success to this role is someone who thrives working in highly complex environment and has the industry expertise, business acumen, and strong people leadership experience to deliver.
  • The minimum requirements for this role is as follows:
  • Secondary school graduation.
  • Demonstrated experience in banking or related industry in a customer service / client facing role.
  • Professional appearance and attitude.
  • Team player, development minded with ability to sell.
  • Excellent communication (verbal and written), customer service and interpersonal skills.
  • Willingness to be mobile in local community.
  • Ability to learn and operate new software and technology.
  • Basic knowledge of Banking products and services.
  • Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines.
  • Experience with conflict resolution.
  • Understand / speak second language is an asset.

 

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Operations Risk and Administration Associate

Location:
(CANADA) and various
Job Reference:
5968
Functional Area/Experience:
Business, Accounting & Finance / Fresh Graduate
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Job Description:

Job Description & Qualifications

Principle Accountabilities:

  • Meet expectations in terms of speed, certainty and efficiency of response. 
  • Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. 
  • Maintain superior and courteous service to internal and external contacts. 
  • Ensure branch or work area is maintained in accordance with HSBC standards. 
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. 
  • Contributes to team-based approach in completing tasks and meeting internal and external customer needs. 
  • Participates in quality, regulatory and compliance training in order to meet performance targets. 
  • Demonstrates Group capabilities. 
  • Promote an environment that supports diversity and reflects the HSBC brand. 
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. 
  • Complete other responsibilities, as assigned. 
  • Role Context (The environment and operating conditions of the role including the extent of guidance and authority) 
  • Work involves routine or repetitive tasks under direct supervision. 
  • Work is completed according to well-defined, established procedures involving limited independent judgment. 
  • Supervisor provides direction for unfamiliar situations. 
  • Decisions and quality of work will have an impact on customers and / or functional area. 
  • Role involves some exposure to customers. 
  • May work in call center or branch environment where systems are available in meeting services quality objectives. 
  • May be required to work shifts outside of regular business hours. 
  • Authority Levels

 

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Remote Small Business Relationship Manager

Location:
(CANADA) and various
Job Reference:
5967
Functional Area/Experience:
Business, Accounting & Finance / 2 Years
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Job Description:

Job Description & Qualifications

Principle Accountabilities:

  • Actively manage a large sized portfolio of Small Business clients, acquire new HSBC clients and upgrade existing clients through becoming the trusted advisor to them. You are accountable for the performance of your portfolio and need to ensure it is effectively run managing to the Target Operating Model (TOM) as defined by HSBC Group. 
  • Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of our activity, setting world class standards 
  • Structure credit facilities to ensure optimum balance between customer and HSBC interests and risk appetite 
  • Proactively develop effective strategies to manage both existing and new relationships, by anticipating customer needs and providing a superior service and products 
  • Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies, and of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements 
  • Generate referrals for Premier businesses and face to face managed portfolios 
  • Ensure identification of early warning signs and problem relationships and take appropriate action to protect HSBC interests
  • Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
  • Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice 
  • Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise 
  • Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels 
  • Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance. 
  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.